Privacy policy
Last updated: June 23, 2026 • © 2026 LabCreated.Diamonds
LabCreated.Diamonds operates this website, online shop, checkout, customer communications, and related services to provide a secure shopping experience for certified loose lab-grown diamonds.
This Privacy Policy explains how we collect, use, disclose, protect, and retain personal information when you visit our website, use our services, place an order, contact us, create an account, interact with advertising or analytics tools, or otherwise communicate with us.
LabCreated.Diamonds is powered by Shopify. Shopify provides the ecommerce platform, checkout, hosting, and related technology that allow us to operate our online store.
If there is a conflict between this Privacy Policy and our Terms of Service regarding how personal information is collected, used, disclosed, or protected, this Privacy Policy controls for privacy-related matters.
Personal Information We Collect or Process
The personal information we collect depends on how you interact with LabCreated.Diamonds. Personal information means information that identifies, relates to, describes, or can reasonably be linked to you or another person.
We may collect or process the following categories of personal information:
- Contact information: name, email address, billing address, shipping address, phone number, and related contact details.
- Order information: products viewed, cart activity, selected loose lab-grown diamond details, order number, purchase history, returns, cancellations, refund activity, and customer service notes.
- Payment-related information: payment status, transaction details, payment confirmation, authorization status, fraud/risk signals, and tokenized payment information processed by Shopify checkout and supported payment providers. We do not ask customers to send full credit card numbers by email.
- Account information: account login details, preferences, saved information, and related account activity if you create or use an account.
- Verification and security information: billing review details, shipping review details, AVS results, phone validation details, fraud-prevention signals, identity-verification information when required, and order-risk information used to protect high-value loose lab-grown diamond orders.
- Shipping and delivery information: approved delivery address, carrier information, tracking status, delivery confirmation, adult-signature status, return-shipping records, and insurance-related shipment documentation.
- Communications: information you provide when contacting us through email, forms, customer service messages, or the Contact page.
- Device and usage information: IP address, browser type, device type, operating system, pages viewed, referring URLs, session activity, approximate location information, cookies, pixels, and similar technologies.
- Marketing and analytics information: email subscription preferences, advertising interactions, analytics activity, campaign attribution, and opt-out or consent choices where applicable.
Personal Information Sources
We may collect personal information from the following sources:
- Directly from you: when you browse the site, place an order, create an account, contact us, request support, request a return, or provide information for order verification.
- Automatically from your device: through cookies, pixels, analytics tools, server logs, checkout technology, and similar technologies.
- From Shopify and service providers: including checkout, payment processing, hosting, fraud review, order management, email, analytics, shipping, and customer support services.
- From payment, verification, security, and fraud-prevention providers: when they help verify transactions, assess order risk, prevent unauthorized payment use, or protect the store and customer.
- From shipping, fulfillment, carrier, and insurance-related providers: when needed to process, ship, insure, track, deliver, or review a loose lab-grown diamond order.
- From analytics and advertising partners: where permitted by law and based on applicable consent or opt-out choices.
How We Use Personal Information
We use personal information for legitimate business, security, legal, and customer-service purposes, including:
- Operating the website and online store.
- Processing payments and completing checkout.
- Confirming loose lab-grown diamond order details.
- Reviewing order availability before shipment.
- Performing fraud-prevention and order-verification checks.
- Reviewing billing and shipping information for high-value orders.
- Validating phone numbers and other order details when needed.
- Requesting identity verification when required for security or fraud prevention.
- Shipping approved orders through the approved insured delivery process.
- Providing tracking, customer service, return support, refund review, and dispute documentation.
- Responding to questions, support requests, policy questions, and order issues.
- Improving website performance, user experience, security, and customer communication.
- Sending transactional emails, order updates, shipping updates, and support messages.
- Sending marketing messages only where permitted, with unsubscribe options where required.
- Measuring advertising, analytics, and site performance.
- Protecting against unauthorized card use, fraudulent orders, chargebacks, abusive disputes, delivery fraud, and security incidents.
- Complying with legal, tax, accounting, payment-processing, insurance, and recordkeeping obligations.
Loose lab-grown diamonds are high-value items, so some customer information may be used to verify payment authorization, shipping safety, delivery eligibility, and insurance requirements before shipment.
Order Verification and Identity Review
Some orders may require additional review before shipment. Verification may include billing address review, shipping address review, AVS review, payment authorization review, phone validation, order-risk review, and identity verification when needed.
If government-issued identification is requested, it is used for order security, payment authorization review, fraud prevention, and dispute prevention. It is not used for marketing.
If required verification is not completed, or if an order does not meet our verification, security, or insured-delivery standards, the order may be delayed, canceled, voided, or refunded according to the payment status and applicable policy.
For more detail, review our Order Verification & Security page and our Chargeback Protection Policy.
Cookies, Analytics, and Advertising Tools
We use cookies and similar technologies to operate the website, support checkout, improve performance, understand site activity, remember preferences, measure advertising, and help protect the store from fraud or abuse.
Cookies and similar technologies may include:
- Essential cookies: required for checkout, cart functions, account access, site security, and core website features.
- Analytics cookies: used to understand website performance, page activity, traffic sources, and customer experience.
- Marketing and advertising cookies: used where permitted to measure ads, improve advertising relevance, and support retargeting or similar advertising functions.
LabCreated.Diamonds may use tools such as Google Analytics and Meta Pixel where enabled. These tools may collect or process information about site activity, device information, and interactions with advertising or marketing content.
Where required by law, we respect applicable consent choices, cookie settings, browser signals, opt-out preferences, and Global Privacy Control signals for the device or browser used. You may also manage cookies through your browser settings. Some site features may not work correctly if essential cookies are disabled.
To learn more about Global Privacy Control, visit globalprivacycontrol.org.
How We Disclose Personal Information
We may disclose personal information to trusted providers and parties that help us operate the website, process orders, protect transactions, ship products, provide support, and comply with law.
We may disclose personal information to:
- Shopify: for ecommerce hosting, checkout, payment-related technology, order processing, account functions, customer privacy tools, analytics, and platform services.
- Payment processors and payment providers: to authorize, process, verify, refund, or review transactions.
- Fraud-prevention, verification, and security providers: to help detect unauthorized payment use, suspicious orders, identity misuse, abusive disputes, or shipment fraud.
- Diamond suppliers, inventory, and fulfillment partners: when needed to confirm availability, process the order, and support fulfillment.
- Shipping carriers, insurance providers, and delivery-support providers: to package, insure, ship, track, deliver, return, or document high-value loose lab-grown diamond shipments.
- Customer support and communications providers: to send transactional emails, respond to support requests, and manage customer communications.
- Analytics and marketing providers: such as Google Analytics or Meta Pixel where enabled and permitted, to measure site activity, ad performance, and marketing effectiveness.
- Professional advisors: such as accountants, attorneys, insurers, or compliance advisors when needed.
- Legal, regulatory, law-enforcement, payment-network, or dispute-resolution parties: when required or appropriate to comply with law, respond to claims, protect rights, prevent fraud, or document a payment dispute.
- Business-transfer parties: if we are involved in a merger, acquisition, financing, sale, reorganization, bankruptcy, or similar business transaction.
We do not sell customer names, mailing addresses, phone numbers, payment details, or identity-verification documents as a customer list. However, some privacy laws define “sale,” “sharing,” or “targeted advertising” broadly enough to include certain advertising or analytics activities. Where applicable, you may have the right to opt out of those activities.
Relationship With Shopify
Our store is powered by Shopify. Shopify may collect and process personal information when you visit, use, or purchase from our store, including information needed to provide checkout, payment, security, analytics, customer privacy tools, and ecommerce platform services.
For more information about Shopify’s privacy practices, visit Shopify’s official privacy resources:
Security of Personal Information
We use reasonable administrative, technical, and physical safeguards to help protect personal information. Shopify provides secure ecommerce infrastructure and checkout technology for Shopify-powered stores.
No website, checkout system, email system, transmission method, or storage system can be guaranteed to be completely secure. Do not send full credit card numbers, passwords, or unnecessary sensitive information by email.
We may use security and fraud-prevention measures to help protect customers, payment methods, shipments, and the store from unauthorized activity.
Retention of Personal Information
We retain personal information for as long as reasonably necessary to operate the business, provide services, complete orders, support returns or refunds, maintain records, prevent fraud, resolve disputes, comply with legal or accounting obligations, enforce policies, and protect our rights.
Order, payment, shipping, return, refund, fraud-prevention, and dispute-related records may be retained for business, legal, tax, insurance, payment-network, or chargeback-defense purposes.
When personal information is no longer needed, we may delete, de-identify, archive, or securely retain it as permitted or required by applicable law.
Your Rights and Choices
Depending on where you live and the law that applies, you may have certain privacy rights. These may include the right to:
- Access or know what personal information we process about you.
- Request correction of inaccurate personal information.
- Request deletion of personal information, subject to legal and business exceptions.
- Request a copy or portability of certain personal information.
- Opt out of certain targeted advertising, sale, or sharing activities where applicable.
- Withdraw consent where processing is based on consent.
- Appeal a privacy-rights decision where applicable.
- Manage marketing email preferences or unsubscribe from promotional emails.
To exercise a privacy right, contact us through our Contact page or email us using the contact information shown on the website. We may need to verify your identity before completing certain privacy requests.
We will not discriminate against you for exercising privacy rights where prohibited by law.
Marketing Communications
If you subscribe to promotional emails, we may send marketing messages about LabCreated.Diamonds. You can unsubscribe from promotional emails using the unsubscribe link in the email or by contacting us.
Even if you unsubscribe from marketing emails, we may still send transactional or service-related messages, including order confirmations, payment updates, shipment updates, return instructions, security notices, policy notices, or customer support messages.
Children’s Data
Our services are not intended for children or individuals under the age of majority. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, contact us so we can review and take appropriate action.
Third-Party Websites and Links
Our website may link to third-party websites, tools, payment providers, shipping services, analytics services, advertising platforms, or other external resources. We are not responsible for the privacy, security, or content practices of third-party websites or services.
Review the privacy policies and security practices of third-party services before providing information to them.
International Transfers
Although LabCreated.Diamonds currently ships within the United States, our website may be visited from other locations, and Shopify, service providers, analytics providers, or other vendors may process information in the United States or other countries.
Where required by applicable law, appropriate safeguards may be used for international transfers, such as contractual protections or other lawful transfer mechanisms.
Complaints
If you have a concern about how we process personal information, contact us through our Contact page. Depending on your location, you may also have the right to lodge a complaint with a privacy or data-protection authority.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time for operational, legal, regulatory, security, technology, or business reasons. When we update this Privacy Policy, we will revise the “Last updated” date above.
Your continued use of the website after an updated Privacy Policy is posted means you acknowledge the updated policy, subject to rights provided by applicable law.
Contact
Questions or requests regarding this Privacy Policy should be sent through our Contact page.
Please include enough information for us to understand and respond to your request. Do not send full credit card numbers, passwords, or unnecessary sensitive documents by email.
Related Policy Pages
LabCreated.Diamonds • Privacy Policy • © 2026