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Privacy policy

Privacy Policy

Last updated: October 9, 2025 • © 2026 LabCreated.Diamonds

LabCreated.Diamonds operates this shop and website, including all related information, content, features, tools, products, and services (the “Services”), to provide you a curated shopping experience. LabCreated.Diamonds is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we refer to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that has been de-identified or collected anonymously. Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information (including inferences drawn from this information):

  • Contact details: name, address, billing/shipping address, phone number.
  • Financial information: payment card type, tokenized card details (processed by payment providers), transaction details, payment confirmation.
  • Account information: username, password, security questions, preferences, settings.
  • Transaction information: items viewed, cart/wishlist, purchases, returns, exchanges, cancellations, order history.
  • Communications: information you include when contacting us (e.g., via Contact Us).
  • Device information: device/browser details, IP address, unique identifiers.
  • Usage information: interactions with the Services, pages viewed, time on site, referring URLs.

Personal Information Sources

  • Directly from you: when you create an account, visit or use the Services, communicate with us, or otherwise provide information.
  • Automatically: via your device and cookies/similar technologies when you use our site and checkout.
  • Service providers: when they enable technology or process data on our behalf (e.g., payments, hosting, shipping, analytics).
  • Partners/third parties: where permitted by law.

How We Use Your Personal Information

  • Provide, tailor, and improve the Services: process payments; fulfill orders (loose lab-grown diamonds typically ship in 3–6 business days); remember preferences; manage accounts; arrange shipping; facilitate returns/exchanges; enable reviews; personalize recommendations.
  • Marketing and advertising: send promotional messages (where permitted) and show relevant ads on and off our site.
  • Security and fraud prevention: authenticate accounts; detect, investigate, and mitigate fraud, abuse, and security incidents.
  • Communications: provide customer support and respond to inquiries.
  • Legal reasons: comply with law and enforce our policies and Terms of Service.

Cookies & Tracking (Google Analytics & Meta Pixel)

We use cookies and similar technologies to operate and improve our site and marketing:

  • Essential cookies: required for checkout, security, and core features.
  • Analytics — Google Analytics: helps us understand site usage and improve performance.
  • Advertising — Meta Pixel: measures ads and supports remarketing/personalized ads.

Your choices: Manage cookies in your browser settings; use the Google Analytics opt-out add-on; adjust ad preferences on Meta platforms. Where required by law, we request consent for non-essential cookies. If you visit with the Global Privacy Control signal enabled, we will treat it as an opt-out for that device/browser where applicable. Learn more at globalprivacycontrol.org.

How We Disclose Personal Information

We disclose personal information in limited circumstances for legitimate purposes, subject to this Policy:

  • With Shopify, vendors, and service providers: IT/hosting, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping (note: all outbound shipping is free on all purchases; customers pay return shipping and insurance as described in our Returns Policy).
  • With business/marketing partners: to help deliver and measure advertising (e.g., Google Analytics, Meta Pixel). Partners use information per their privacy notices.
  • At your direction or with consent: shipping; social widgets/login integrations.
  • Within our corporate group/affiliates.
  • Legal/security/business transfers: comply with law; protect rights/safety; mergers, acquisitions, bankruptcy.

Relationship with Shopify

The Services are hosted by Shopify, which may collect and process personal information about your access to and use of the Services to provide and improve the platform. Shopify may also use aggregated cross-merchant data to help protect, grow, and improve commerce. For details on Shopify’s processing and your rights, see the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

Third-Party Websites and Links

The Services may link to websites or platforms operated by third parties. Please review their privacy/security policies before engaging. We are not responsible for the privacy/security practices or content of third-party sites.

Children’s Data

The Services are not intended for children under the age of majority. We do not knowingly collect information from children. If you believe a child provided personal information, please contact us via Contact Us to request deletion. As of this Policy’s effective date, we do not have actual knowledge that we “sell” or “share” personal information of individuals under 16.

Security and Retention of Your Information

We use administrative, technical, and physical safeguards to protect personal information. Shopify provides PCI-DSS compliant checkout and industry-standard encryption in transit and at rest for payment data. No security measure is perfect, and we cannot guarantee “perfect security.” Do not use unsecure channels to transmit sensitive data.

We retain information as needed to maintain your account, provide the Services, comply with law, resolve disputes, and enforce our agreements.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights (subject to limits and exceptions):

  • Access / Know the personal information we hold about you.
  • Delete personal information.
  • Correct inaccurate personal information.
  • Portability of certain data.
  • Opt-out of sale/sharing or targeted advertising (where applicable). If supported, we honor the Global Privacy Control signal for the device/browser you use.
  • Manage communications: unsubscribe from promotional emails (we may still send transactional messages).

To exercise rights, use our Contact Us page. We may verify your identity. You may designate an authorized agent where permitted by law.

We will not discriminate against you for exercising your rights.

Complaints

If you have concerns about how we process your personal information, please reach out via Contact Us. Depending on your location, you may have the right to appeal our decision or lodge a complaint with your local data protection authority.

International Transfers

We may transfer, store, and process information in the United States and other countries. Where required for transfers from the EEA/UK, we rely on recognized transfer mechanisms (e.g., the European Commission’s Standard Contractual Clauses or the UK equivalents) unless an adequacy decision applies.

Changes to This Privacy Policy

We may update this Policy from time to time for operational, legal, or regulatory reasons. We will post the revised Policy here, update the “Last updated” date, and provide additional notice where required.

Contact

Questions or requests regarding this Policy? Visit our Contact Us page.

Related Pages

LabCreated.Diamonds • Privacy Policy • © 2026