Chargeback Protection Policy

To protect our customers and prevent unauthorized card use, LabCreated.Diamonds follows a strict set of security and verification standards. These policies ensure that every order is legitimate, verifiable, and safely delivered with full insurance coverage.

This page explains how we protect both you and our shop against fraudulent disputes and chargebacks.

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How We Protect Customers

Every order is automatically screened with multiple layers of protection:

• Address Verification System (AVS) — Billing street number and ZIP code must match the address associated with the credit card.
• CVV Verification — Your card’s security code must match the issuer’s records.
• VOIP Number Blocking — VOIP numbers are not accepted due to high fraud rates. A mobile or landline number is required.
• Shipping & Billing Address Match Required — Orders must ship to the verified billing address to prevent unauthorized card use.
• ID Verification for High-Value Orders — Orders over $1,000, $2,500, and $5,000 may require a government-issued photo ID.
• Fraud Scoring & Risk Analysis — Advanced fraud tools analyze orders for safety.
• Adult Signature Required — All diamonds ship fully insured via FedEx with adult signature required.

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Why These Steps Protect You

These protections dramatically reduce unauthorized card use and ensure safe, fully insured delivery of your purchase.

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Chargebacks Resulting From Fraud or Unauthorized Use

Orders that do not pass verification are canceled automatically. Once shipped, all packages are:

• Fully insured
• Tracked
• Delivered with adult signature
• Photographed during fulfillment

This ensures we can successfully defend fraudulent disputes.

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Chargebacks Are Not Valid When:

• The verified cardholder placed the order.
• The billing and shipping addresses matched.
• Adult signature confirmed delivery.
• AVS, CVV, and ID checks were successful.
• Tracking confirms delivery to the correct verified address.

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Our Evidence Package for Chargeback Defense

If a dispute occurs, we submit a full evidence package including:

• AVS match
• CVV match
• Authorization logs
• IP + device metadata
• ID verification (if required)
• Shipping confirmation
• Tracking logs
• Adult signature proof
• Fulfillment photographs
• Email receipts

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How Customers Can Prevent Delays

To ensure fast shipping, please:

• Use the billing address associated with your credit card.
• Use a mobile or landline number (not VOIP).
• Be available to sign for delivery.
• Respond quickly if ID verification is requested.

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Helpful Diamond Buying Guides

• Diamond Cut Guide
• Diamond Color Guide
• Diamond Clarity Guide
• Diamond Carat Guide
• Lab-Created vs. Mined Diamonds
• Laser Inscriptions
• Diamond Certification

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Browse Loose Lab-Grown Diamonds

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