LabCreated.Diamonds — Frequently Asked Questions
Last updated: February 2026 • © 2026
Welcome to the LabCreated.Diamonds FAQ — your trusted guide to buying certified loose lab-grown diamonds with confidence. Learn about orders, payments, shipping, returns, warranties, and certifications below. Every diamond we sell is IGI or GIA certified and ships within 3–10 business days via fully insured UPS 2nd Day Air with adult signature required. Need it sooner? Use the shipping filter to view diamonds available in shorter dispatch times.
Orders & Payments
How can I pay for my order?
We accept Visa, Mastercard, American Express, Discover, Shop Pay, Apple Pay, Google Pay, and PayPal. All transactions are processed through encrypted Shopify Secure Checkout.
Will I receive order confirmation?
Yes — once your order is placed you’ll receive a confirmation email within minutes. If not in your inbox, please check Spam or Junk folders. Need help? Email contact@labcreated.diamonds.
How do I know you’ve received my order?
After checkout, you’ll see an on-screen confirmation with your order number and a follow-up email. When your order ships, you’ll receive a UPS tracking number for real-time updates.
Shipping & Delivery
How long does shipping take?
All loose lab-grown diamonds ship within 3–10 business days via UPS, fully insured and securely packaged with adult signature required. Need it sooner? Use the shipping filter to view diamonds available in shorter dispatch times. See our Shipping Policy for full details.
Do you ship internationally?
We ship within the United States only.
Returns & Warranty
What is your return policy?
We offer a 21-day return policy on unaltered loose diamonds. Returns must include the IGI or GIA certificate and original packaging. The diamond must be received by LabCreated.Diamonds within 21 days of the customer receiving it. Visit our Returns Policy for instructions.
How do I start a return?
Email contact@labcreated.diamonds with your order number. We’ll issue a secure return authorization and insured UPS shipping instructions. Refunds are processed within 2–3 business days after inspection.
What does your warranty cover?
All purchases from LabCreated.Diamonds include a Lifetime Authenticity Guarantee and a 12-Month Limited Warranty covering defects in materials or workmanship. The warranty applies to all items — including diamonds, mountings, and completed jewelry. It does not cover abuse, neglect, loss, theft, or damage from normal wear (e.g., scratches, bent prongs, or impacts). Warranty inspections and resolutions are typically completed within 7–10 business days.
Certification & Authenticity
Are your diamonds certified?
Yes — every diamond is independently graded by the International Gemological Institute (IGI) or the Gemological Institute of America (GIA). Each stone includes a laser-inscribed report number for traceability and lifetime authenticity.
Are lab-grown diamonds real diamonds?
Absolutely — lab-grown diamonds are 100% real diamonds with the same chemical composition, hardness, and brilliance as mined diamonds — only the origin differs.
What color and clarity do you offer?
We feature only D–H color and FL–VS1 clarity ideal-cut lab-grown diamonds for maximum brilliance and sparkle. Browse our certified loose lab-grown diamonds.
Customer Support
How can I contact you?
Email our team at contact@labcreated.diamonds — we respond within 24 hours on business days.
Do you sell jewelry or mountings?
At this time, we sell only loose certified lab-grown diamonds. A future Platinum Jewelry & Build-A-Ring collection is in development.
Related Pages
Also see our Shipping Policy, Returns & Warranty Policy, and Certification Guide.